When something breaks at 3am, you don't want a chatbot, a ticket queue, or a call centre script. You want an engineer who knows your stack and can fix it. That's all we offer — but we offer it really well.
Our support engineers operate from UK time zones with global follow-the-sun cover. No outsourced tier-1, no decision-tree scripts. Every ticket goes to an engineer who has access to your runbooks.
P1 (Critical) — 5 min response, 1 hr restoration target.
P2 (High) — 30 min response, 4 hr resolution target.
P3 (Medium) — 4 hr response, 1 business day target.
P4 (Low) — Next business day, scheduled resolution.
Penalties apply if we miss them — credited automatically.
We've supported every shape of organisation — startups with one developer, enterprises with thousands. The model bends to the team.
L2/L3 support for your custom apps — bug triage, hotfixes, environment management.
Cloud, on-prem, hybrid — networks, servers, storage, virtualisation, containers.
Service desk for your employees — laptops, accounts, software, mobile devices.
Database administration for SQL Server, Oracle, PostgreSQL, MongoDB, and more.
CI/CD pipelines, build agents, deployments, observability, on-call rotation.
Dedicated MIM team that takes over when the wheels come off — comms, coordination, restoration.